Introducing Automated Booking on Supermove

Mark Miyashita
January 20, 2025
5
mins read
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Introducing Automated Booking on Supermove

Mark Miyashita
Mark Miyashita
Last update:
January 28, 2025
5
min read
Introducing Automated Booking on Supermove

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Book your moves, automatically

Running a moving company shouldn’t feel like a never-ending to-do list. 

  • Follow up with leads
  • Call clients who didn’t sign confirmation
  • Remind clients about move day and how to prepare
  • Remind crews about jobs 

And when you miss one item, you miss another revenue opportunity.

It’s time to let Supermove do the work. You can now automate the entire process and book jobs end-to-end without lifting a finger.

We’re thrilled to unveil our latest upgrade to our suite of automations: Automated Booking

For many moving companies, manual booking processes are slow, cumbersome, and prone to errors. Leads fall through the cracks, follow-ups are inconsistent, and customers often grow frustrated by delays. Automated Booking changes that. It streamlines your workflow, engages customers instantly, and keeps your team focused on what they do best: delivering exceptional service.

“We’re going to see more demand for convenience like online estimates and quick responses”

Taylor Bunch

Owner at Move it or Lose it

Booking 24/7 like Clockwork

Supermove’s automated booking capability isn’t a feature—it’s like having an extra set of hands that never drop the ball.

Here’s how it helps:

  • Captures leads instantly: Got a website or lead provider? Supermove grabs incoming leads the moment they come in, connects to your lead sources and automatically pulls in data, including details like move size or weight.
  • Handles virtual walkthroughs: Customers can get a text link to record a guided, room-by-room video of their home—no need for you to spend hours driving to their location.
"Thank you for choosing ABC Moving. Our team will be in touch with you shortly. In the meantime, please check your text message for a link to record your home. It will help us accurately calculate a quote for you"
  • Sends quotes automatically: Based on your inputs, Supermove will automatically calculate estimated hours and totals into a quote and send it to the customer for approval—all within minutes.

Assign Leads the Way You Need to

Once a lead is engaged, Supermove automates the assignment process:

  • Round Robin Assignments: Distribute leads evenly among your sales team or assign them based on move type (e.g., local vs. long-distance).
  • Custom Rules: Set up rules to ensure the right salesperson gets the right lead, optimizing your team's efficiency.

This ensures every lead is in capable hands without any delays.

Follow Up That Books the Job

Automated booking doesn’t stop at sending quotes. It’s designed to keep your leads warm and engaged until they’re ready to book:

  • Automated Sequences: Schedule follow-ups with a mix of emails, texts, and reminders to call.
  • Personalized Messaging: Tailor communication based on the customer’s preferences and stage in the booking journey.
"Hey, did you have any questions regarding your quote? Noticed you haven't signed yet, happy to jump on a call to discuss!"

A Modern Customer Experience

Your customers expect a modern experience that unlocks convenience, similarly to how they order food, rideshare, book travel. Automated booking delivers just that. The intuitive, responsive process keeps them engaged and ensures a seamless experience from start to finish.

“I see a shift toward online booking for smaller, straightforward moves. Gen Z and Millennials—the Uber and DoorDash generation—value speed and simplicity.

Matthew Young

Owner at iHaul iMove

  • Real-Time Updates: Customers receive instant confirmations and updates at every stage of the booking process.
  • Self-Service Options: Empower customers to complete tasks like uploading inventory details or selecting additional services at their convenience.
"Hey, happy move day. Here's my number, call me if you need anything..."

Strategy > Tasks

By automating the manual tasks involved in booking jobs, it frees up your sales team to focus on high-value interactions like customer calls and building relationships. Think of it like having an extra team member working around the clock.

Book a 1:1 sales audit call as a bonus to make sure you zoom out and take a full look at your booking process today before implementing Automated Booking.

This is just the beginning. We’re committed to expanding and refining Automations to help you deliver unparalleled customer experiences and grow your business.

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